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Citizens Advice Bureaux are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.
As a Volunteer General Adviser you will support members of the local community with a variety of enquires, such as:
• Benefits
• Employment
• Consumer
• Relationships
• Housing
• Crisis Supports
And much more!
You will help to empower clients to understand their rights and what options they have available to make informed decisions. Each day as a generalist adviser will come with new and interesting learning opportunities. Generalist advisers provide support to clients in the local community by telephone, face to face appointments and email advice. This will be done after researching information on client's various queries with the use CAS databases and other online information services so good IT skills are essential. General Adviser's will also be expected to upkeep client and case records to required standard.
Full training and ongoing support will be given to General Advice volunteers
To apply please see our opportunities on Volunteero https://search.volunteero.org/288680
Experience required
Computer / IT / Web
Phone Support / Information Giver
Good Communicator
Good Listener
Open minded
Organised
Patient
Support
Training details
You will complete an online training module either in your own time or can be done as a crash course at certain times. This will be completed along side shadowing and supported interviewing.
Restrictions
Minimum age: 18
Availability
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity CAB Volunteer General Adviser with Musselburgh and District Citizens Advice Bureau
Rebekah Raby, Musselburgh and District Citizens Advice Bureau
Thank you for registering your interest in CAB Volunteer General Adviser with Musselburgh and District Citizens Advice Bureau.
Musselburgh and District Citizens Advice Bureau has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at milosupport@scvo.scot quoting reference #VO100465.