volunteer reception and admin

• Haddington Citizens Advice Bureau

• VO101514

We at citizens Advice Haddington are looking to recruit a volunteer receptionist and administrative assistant to work in collaboration with our existing colleagues. You will be our first point of contact for our clients, whether in-person or by phone, and will make up part of an essential team in ensuring the smooth operation of our organisation. We are looking for new volunteers to contribute with one session of volunteering each week.
Your role is to provide compassionate assistance to anyone who approaches our bureau and guide them to high-quality advice and support.

Key Responsibilities
✓ Welcome and assist clients.
✓ Gather client details for interviews.
✓ Manage client data in our systems.
✓ Coordinate appointments and manage expectations.
✓ Support facility management and perform administrative tasks.

Required Skills
✓ Compassion and friendliness.
✓ Good customer service and communication skills.
✓ IT proficiency and database use.
✓ Attention to detail and organization.
✓ Ability to work under pressure.
✓ Problem-solving and teamwork.
✓ Commitment to learning

• About
• Notes

Restrictions

Minimum age: 16

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across East Lothian.

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