Foodbank Referral Volunteer

• Falkirk Foodbank

• VO101806

Falkirk Foodbank believes that no one in our community should have to face going hungry. That’s why we provide up to five days nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

To support the work that we do, we are looking for a dedicated volunteer to help manage our referral process, ensuring those in need can access food parcels efficiently and with care. This role will be crucial in supporting our work with partner agencies and the public.

As a Referral Volunteer, you’ll be handling referrals by phone and email, collecting and recording essential information, creating food vouchers, and maintaining our digital database. You’ll be engaging with various referrers, including Falkirk Council, the NHS, Citizens Advice, and others, providing guidance on referral requirements. You will also assist members of the public with referral enquiries and support those wishing to donate. Key responsibilities include:

• Accept and process referrals from professional agencies and members of the public

  
  



• Collect client details, generate food vouchers, and log information onto our database

  
  



• Offer guidance to referrers on our food parcel requirements

  
  



• Support members of the public with referral queries and provide information for those wishing to donate

  
  

  This is a rewarding role for someone passionate about supporting the local community. If you have a keen eye for detail, strong communication skills, and want to make a difference, we’d love to hear from you!

  
  

Experience required

Proficient with computer, good communication and organisation
Attention to detail
Empathy and compassion
Reliability and flexibility

Travel details

This opportunity takes place at our Falkirk Foodbank location: Unit 1, Tamfourhill Industrial Estate, Falkirk, Fk1 4RT

• About
• Location
• Notes

Support

Training details

This role takes place on a Thursday for approximately 4 hours per week.

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Falkirk.

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