Case Work Volunteer

Royal Air Forces Association
VO102162

The RAF Association is a member-led, welfare charity that exists to ensure that all members of the RAF community are supported, when they require it. The caseworker’s role is at the heart of this charity objective and volunteers undertaking this role will be helping us to deliver this support to the RAF community.

The role is about supporting and listening to an individual and assessing their needs - this can include anything from helping them to complete a form, applying for funding for a wet-room or new white goods.

Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.

A RAF or forces background is not essential, and we welcome applications from all areas of the community.

Requirements
To be over 18 years of age
A completed application form
References
DBS (or equivalent) check
Interview
Tutor-led 2 day on-line training course.

Experience required

Patience and Empathy
Capability of working with a wide variety of people
Good listener
Ability to maintain boundaries
Reliability
Good IT skills
Confidentiality