Advice Line Volunteer

Chest Heart & Stroke Scotland
VO102339

Our Advice Line offers a single point of access to our services, supporting people to manage their condition and live life to the full. Our four Advice Line volunteer opportunities support our Advice Line team to reach more people than ever before.

Our Call Co-ordinator Volunteers act as the first point of contact for all incoming phone calls/emails/text messages to the Advice Line, while our Cost of Living Volunteers, Know Your Rights Volunteers, and Living Well Volunteers provide information and guidance on their specified area. Full training, ongoing support, and expenses are included in all our Advice Line roles.

As an Advice Line volunteer you will have the opportunity to learn new skills, use your experience, meet new people and make a real difference to those impacted by one or more of our conditions.

Experience required

Excellent listening and communication skills are essential for these roles, as well as the ability to volunteer independently with guidance and support. Volunteers must understand the need for confidentiality and boundaries, and must be comfortable using IT equipment and databases for the purpose of the role (training and support will be provided).

Travel details

These opportunities are home-based.

Travel expenses

Authorised out-of-pocket expenses will be reimbursed. These should be discussed with your line manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy.

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Training details

All necessary training will be provided, including: Safeguarding Adults (L2) E-Learning; Conditions Awareness training; GDPR UK: Essentials E-Learning; Cyber Security Awareness E-Learning; and Roles & Boundaries training.

Restrictions

Minimum age: 18
To undertake your role, you must be age 18 or over. In line with our commitment to safeguarding, this role is subject to membership of the Protection of Vulnerable Groups (Adults) Scheme in Scotland (PVG).