E-Commerce Volunteer

Make Do & Grow CIC
VO102650

About Make Do & Grow:
Make Do & Grow is a social enterprise based in Glasgow dedicated to supporting families, reducing waste, and promoting sustainable living. We provide affordable clothing, toys, and resources for children while encouraging creativity and environmental responsibility through workshops and community events.

Role Purpose:
As an E-Commerce Volunteer, you will support the development and maintenance of Make Do & Grow’s online store. Your role will help us expand our reach, increase sales, and promote sustainable living through our range of upcycled and preloved products.

Key Responsibilities:
Product Listing: Assist in creating and maintaining product listings, including photographing items, writing descriptions, and pricing.
Inventory Management: Keep track of stock levels, update inventory records, and ensure accurate representation of available products online.
Order Processing: Help process online orders, including packing and shipping items to customers.
Customer Service: Respond to customer enquiries and resolve issues related to online sales in a timely and professional manner.
Marketing Support: Assist with online marketing efforts, including social media posts, email newsletters, and promotional campaigns.
Website Maintenance: Ensure the online store is user-friendly, up-to-date, and functioning smoothly.
Sales Analysis: Track sales data and provide insights to improve product listings and marketing strategies.
Quality Control: Ensure all items listed and shipped meet our quality standards and promote our mission of sustainability.

If you are interested, please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out, then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org

Experience required

Skills and Experience:
E-Commerce Knowledge: Familiarity with online selling platforms such as Vinted, eBay, or similar.
Technical Skills: Basic understanding of website management and digital marketing tools.
Communication Skills: Clear and effective written communication for product descriptions and customer interactions.
Organisation: Ability to manage multiple tasks, keep accurate records, and maintain an organised inventory.
Attention to Detail: Keen eye for detail in product listings,

Travel details

Make Do & Grow is located at 41 Burleigh Street, Govan, Glasgow, G51 3LA. The venue is conveniently accessible via public transport.?
makedogrow.co.uk
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app.letsget.scot
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makedogrow.co.uk
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By Subway:

The nearest subway station is Govan Station, which is approximately a two-minute walk from Make Do & Grow. After exiting Govan Station, head south on Govan Road toward Burleigh Street. Turn left onto Burleigh Street; the destination will be on your right. ?

By Bus:

Several bus

Travel expenses

For the Ecommerce Volunteer role at Make Do & Grow, we want to ensure that volunteers are supported in their journey with us. We offer reimbursement for reasonable expenses related to your volunteering, including:

Travel Costs: We cover public transport fares (bus/subway) within Glasgow or mileage if you’re driving/cycling. Keep your receipts or travel tickets for reimbursement.
Refreshments & Unlimited Snacks: Volunteers have access to hot drinks, soft drinks, and a selection of snacks thro

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