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Volunteer Development Scotland Ltd. (also known as Volunteer Scotland).
Charity registered in Scotland SC013740 and a company limited by guarantee, registered in Scotland, No. SC106743. Our registered Office is Jubilee House, Forthside Way, Stirling. FK8 1QZ

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Customer Service Assistant

No matter how good our services are, we can't properly support our users/community well if we don't have good organisers in the team. If this sounds like you... we would love you to consider volunteering with us for a few hours per week.
PDSA keeps people and pets together by providing a lifeline to owners who are experiencing financial hardships and unable to afford veterinary treatment. With your support, we can help those struggling most get the life-saving veterinary care their pet desperately needs. We also offer pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.
Your role will be to help customers with their purchases and deliver exceptional customer service-
Acknowledge and greet customers on the shop floor.
Process cash and card payments.
Promote gift aid and raffle to customers.
Receive and acknowledge customer donations.
Advise and assist customers on their purchases whilst promoting sales opportunities.
Check all public areas are clean and safe, ensure housekeeping standards are maintained.
Compliance with our policies and procedures, including health and safety, safeguarding and data protection.
Promote and demonstrate the organisational commitment to our people feeling and being safe in line with policies, procedures and code of conduct.
So whether you are looking to use your time well, update your skills or have the chance to do something a bit new, we can offer you a warm welcome and all of the support and help you could need.
We are seeing a rise in demand for our services everyday. Having your help will allow us to be there for the people who need us. Any time you can give will make a real difference.

Experience required

Good team player with friendly and engaging personality
Ability to maintain confidentiality
Able to listen and take direction
Possess or desire to develop display and merchandising skills
Research skills and internet savvy

Travel details

Based in Dunbarton

Travel expenses

Expenses paid for a min of a 4 hour shift only

Restrictions

Minimum age: 18
Not suitable for people who are unsteady on their feet or poor sighted

Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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