Retail Assistant

3D Drumchapel
VO103938

About Bairns Boutique

Bairn Boutique is a small charity shop, based in Drumchapel shopping centre (MicroShops) that sells preloved and new clothing and accessories for children. It is an expansion of our charity, Bairn Necessities. Our aim is to promote the purchasing of low cost, affordable pre-loved clothing and essentials to reduce waste and prevent items from going to landfill. Bairns Boutique is currently open Wednesday to Friday but we are keen to expand to opening 5 days per week. We ask volunteers to dedicate themselves to a regular daily shift per week.

About this role:

The retail assistant role is the smiling face of Bairns Boutique. Working as part of a team, you will be responsible for welcoming customers and assisting them with their shopping experience.

Tasks:

. Customer Service

Providing a friendly and welcoming atmosphere.
Answering questions about 3D Drumchapel and Bairns Boutique.
Handling complaints or difficult situations professionally. Explain complaints procedure.

Handling Donations & Stock

Sorting donations and ensuring quality standards.
Pricing and displaying items attractively.
Stock rotation and replenishment guidelines.

Using the Till & Processing Sales

Operating the cash float and card machine.
Issuing receipts and handling refunds (if applicable).
Cash handling and end-of-day procedures.
Recording daily stock sold in inventory/stock book.

Experience & Requirements:

There is no experience required for this position, however it may be suitable for people who are interested in environmental issues and helping families. Training will be provided.

Benefits:

Volunteers are provided with out of pocket expenses, a uniform and the opportunity to do something worthwhile in the community.

If you are interested please click the ‘Apply’ button below (available when logged in and registered). You will then be contacted by one of the team by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn’t work out then please feel free to contact Volunteer Glasgow at info@volunteerglasgow.org.