IT Support - Databank - Douglas Library

• Dundee Central Library

• VO104137

Your role will be to:

• Assist customers with inserting sim cards into their devices and topping up by voucher
• Assisting with online registration and monitoring
• Advising on budgeting data and answering any queries customers may have
• You will also be an ambassador for Databanks in libraries, assisting with promotion to key partners in the community to ensure we are reaching those who will benefit.

Experience required

Good customer Service skills - polite, approachable and respectful

Basic IT Skills

Good Communication Skills - ability to explain instructions and advice clearly to library customers who may have a range of communication needs.

Travel details

Douglas Library

Travel expenses

Please note - No expenses are payable for this opportunity.

• About
• Notes

Support

Training details

Induction training & orientation
Engaging with customers
Databank administration

Taster

Prospective volunteers can engage with a 1 hour taster session within the Opportunities room at Central Library to give them an understanding of the space we provide support in and the types of activities we can support members of the public with before committing.

Restrictions

Minimum age: 18
A condition of the funding.

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Dundee.

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