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Thirtyone:eight
- VO104425
The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.
Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.
Experience required
IT proficient and confident using different microsoft systems (all necessary training will be given though).
Thorough approach to work and a good attention to detail.
Ability to remain motivated during repetitive tasks.
Understanding of the importance of confidentiality.
Demonstrate an excellent level of customer service, care and empathy.
Restrictions
Minimum age: 18
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Frequency & commitment
Minimum 4 hours per week
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Unfortunately you can't volunteer for this opportunity using this site, you should apply using this link.
Thank you for registering your interest in Safeguarding Helpline Volunteer with Thirtyone:eight.
Thirtyone:eight has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at [email protected] quoting reference #VO104425.