Triage/reception

• Haddington Citizens Advice Bureau

• VO106279

Citizens Advice Haddington looking to recruit several new Triage/Reception volunteers as we grow our team in the wake of our office move.
As Triage/reception volunteers your role would entail obtaining key information from clients on their support needs to determine the correct advice pathway for our clients.
This is an opportunity to make a real difference to individuals and families within your community. Our clients seek support on a variety of matters, including:
• Benefits and social security
• Housing issues
• Debt and money advice
• Consumer problems
• Employment matters
• Energy and utilities
• Family and relationship issues
• And many other areas of everyday life
Key roles
• Undertaking triage assessments on client background and advice issue prior to adviser contact
• Managing clients’ expectations regarding waiting time and phone back availability.
• Assisting with other administrative duties required in the Bureau.
Skills Required
• A compassionate and friendly manner
• Good customer facing, telephone communication skills
• Adequate IT skills and willingness to use database systems and search tools
• Attention to detail and good organisational skills
• Ability to work under pressure in a busy environment
• Ability to work independently as well as part of a team
• Commitment to ongoing training and development
We are committed to supporting your development and provide an extensive training programme to all new recruits as well as the opportunity for further training throughout your time at the bureau.
We are proud to have a fantastic, supportive team of staff and volunteers, and we are looking for people who share our commitment to helping others and making a positive impact in the community.
If you're passionate about helping people, solving problems, and making a real difference, we'd love to hear from you. Please don’t hesitate to ask if you have any questions regarding the role.

Experience required

No Expertise

• About
• Location
• Notes

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Commitment 6 Months 6 Hours, Weekly

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across East Lothian.

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