Welcomer Volunteer

• NHS Ayrshire & Arran

• VO89328

Key duties:
• To make service users, visitors and the general public feel welcome by
directing them to the Ward or Department required
To reassure anxious users or visitors
• To help answer appropriate queries
• To liaise with Portering Services if someone needs to be pushed in a
wheelchair to a ward or Clinic
• To liaise with NHS named contact as and when required.
Personal specification:
• Volunteers must be 18 or over or young people aged 17 – 18 undertaking a
recognised youth programme e.g. Duke of Edinburgh This is not a clinical role
and you will not be shadowing or assisting staff
• Attention to detail
• Good listening and communication skills are essential
• Patience and composure
• A caring, sympathetic, sensitive manner and a non-judgemental approach
• Reliable/ dependable and flexible
• Understanding of confidentiality
• Have a positive outlook and enthusiastic approach
Additional requirements and general information
• Successful placement will be dependent on Disclosure Scotland PVG and
Occupational health clearances plus two character references
• Maintain patient confidentiality at all times
• Volunteers should not: undertake duties outside this role description without
checking first with the Volunteer Manager; undertake any manual handling
tasks without the appropriate training; undertake patients’ personal or clinical
care
• A volunteer can offer emotional support and empathy but must under no
circumstances offer advice of medical opinion on a patient’s treatment
• Volunteers are in place to complement the work of the paid staff and are not
used to replace roles that are normally undertaken by paid hospital
employees
• Volunteers are bound by the ‘Volunteer Agreement’ which should be signed
and returned to the Volunteer Manager prior to undertaking this role
• You will be required to undertake training relevant to the role including:
corporate induction; role training prior to ward placement and other training as
identified for the role whilst on placement.

• About
• Location
• Notes

Volunteers (aged 12-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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