Macmillan Telephone Buddy

• Macmillan Cancer Support (Dundee)

• VO98151

Bring your listening and communication skills to support people living with cancer to feel less isolated and lonely. Together, we can be right there for people with cancer.

· Providing telephone support to alleviate loneliness and social isolation for people living with cancer
· Adopting a non-judgemental and supportive approach to understand the needs and concerns of people living with cancer
· Supporting 1-3 people living with cancer every week for up to 12 calls
· Completing post call ‘records of activity’ reports and using all required systems
· Joining group catch up calls every 4-6 weeks to get key updates and/or share good practice
· Volunteering within agreed hours and following all best practice guidelines
· Signposting to additional support if required and raising any further concerns with the Macmillan team

Experience required

· Good listener and clear communicator
· Patient, flexible and reliable
· Ability to respect others’ differences and choices
· Ability to demonstrate empathy and understanding while maintaining boundaries
· Ability to recognise when to ask for support
· Ability to work independently with guidance and support
· Understand the need to maintain confidentiality
· Good IT skills in order to access required systems and resources
· Ability to commit to 4 hours of online training

Travel expenses

Macmillan will reimburse volunteers’ reasonable expenses necessarily incurred for travelling in the performance of duties of their employment. For example, to events, external meetings, training etc.

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