Adviser

• Citizens Advice Bureau - Falkirk

• VO98642

CAB Advisers help provide effective and efficient advice to members of the public.
The role of a Citizens Advice Bureau adviser is very varied. Here’s some more information on some of the things advisers do in the Citizens Advice Bureau:

-Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS
-Provide information from AdviserNet and other sources
-Explain the choices the client faces, and what these choices mean
-Offer practical help to clients by writing letters, making phone calls and helping fill in forms
-Perform calculations (for example, to assess entitlement to certain kinds of benefits)
-Refer clients to other agencies if they are better placed to help
-Keep records of all clients’ cases
-Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work
-Some bureau advisers represent clients at tribunals

Experience required

No qualifications or experience required, the Citizens Advice Bureau adviser training programme and AdviserNet, our web-based information system, will give you a great start in the bureau.
-Good listener
-Can work in a team
-Can read and write English, and do basic arithmetic
-Are open–minded and don’t judge people or their circumstances
-Enjoy helping all kinds of people
-Be prepared to commit around 4 hours each week

Travel details

3 Meeks Road, Falkirk FK2 7EW

Travel expenses

45p per mile (subject to change) and reimbursement of bus or train fares on production of a relevant ticket.
Other reasonable expenses incurred in the course of volunteering will be considered and can be discussed.

• About
• Location
• Notes

Support

Training details

In house training and CAB software training.

Taster available

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Frequency & commitment

Monday - Friday. Usually between 10am - 3pm. Specific days/times can be discussed with volunteers.

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Falkirk.

With a My Volunteer Account you can write private notes on opportunities you are interested in. Sign in or sign up for a My Volunteer Account.