Volunteer Adviser

• Kincardine and Mearns Citizens Advice Bureau (KAMCAB)

• VO99702

To help provide effective and efficient advice to members of the public.
-Interviewing clients
-Finding, interpreting and communicating information so clients can make informed decisions
-Act on behalf of clients, when needed

• Negotiating, referring and drafting letters for clients


• Completing clear case records


• Recognising the root cause of problems and participating in taking action

Our volunteer Advisers can either be generalist advisers (they advise on many different topics) or they can become specialist advisers (advising on a specific topic(s))

Experience required

Previous experience as an adviser is not required, comprehensive and in-depth training is provided.
Desirable:
-Excellent communication skills (verbal and written)
-Open, approachable and enthusiastic
-Able to go through relevant information and extract what is relevant
-Respectful of views and values which may be different to your own
-Able to work within a team

Travel details

Kincardine and Mearns Citizens Advice Bureau is within downtown Stonehaven, and is easily accessible via walking, car, bus, train etc

• About
• Location
• Notes

Support

Training details

Citizens Advice Scotland Training Programme

Taster available

Restrictions

Minimum age: 18
Disclosures will take place - will be discussed further with individual applicants

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Aberdeenshire.

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