Welcome Volunteer

• Dalkeith & District Citizens Advice Bureau

• VO99937

People who come to Dalkeith CAB for information and advice on issues like benefits, debt, housing or employment are often worried about their situation and aren’t sure what to expect. We’re looking for a volunteer to greet them when they arrive and explain what will happen next, so they feel less anxious and unsure. You will help triage clients to add them to our system so digital proficiency or the willingness to learn basic digital skills is essential to the role.

We also require follow up case work or light administration tasks as part of the role. Minimum 4-6 hours a week, can be split over 2 days between Monday to Friday at our Dalkeith Bureau. We also cover outreach across Midlothian so you could join our members of staff in these areas as a welcome volunteer between

office hours. You’ll receive training and full support from our experienced staff team and volunteers. The role is subject to a trial period of 8 weeks. You’ll be reimbursed for travel expenses.

Experience required

Commitment to the mission, aims and values of Dalkeith CAB is important.
A respectful and polite manner towards clients, staff and volunteers.
Experience of engagement with the public (paid or unpaid) is beneficial but the ability to engage with people who may be anxious or distressed while remaining calm and informative is more important.
Experience of reception, customer service or other roles (paid or unpaid) engaging with the public would be helpful but not essential.
Knowledge of IT systems and the ability to carry out administration tasks while gathering correct information.

Travel details

Buses 3, 46, N3, 139, 140, 141, R1, R2, R3 and R4 stop on Eskbank Road. Buses 3, 46, 48, N3, 51 and 139 stop on Buccleuch Street. Both approximately a 2 minute walk to the CAB. Free Car Park on Old Edinburgh Road.

Travel expenses

Travel up to the cost of a one-day bus multi-trip ticket, or the equivalent in HMRC mileage reimbursement for car users. Expenses can reimbursed Bi-Weekly or on a Monthly basis. Light refreshments will be provided for volunteers while at the Bureau.

• About
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• Notes

Support

Training details

You’ll receive training and full support from our experienced staff team and volunteers. Support and Supervision will be carried out with the Volunteer Manager.

Restrictions

Minimum age: 16

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Midlothian.

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