Generalist Advisers

• South West Aberdeenshire Citizens Advice Bureau

• VO105956

CAB Advisers help provide effective and efficient advice to members of the public.
The role of a Citizens Advice Bureau adviser is very varied. Here’s some more information on some of the things advisers do in the Citizens Advice Bureau:
-Interview clients at the bureau, by phone or in person. Some bureaux give advice by e-mail or even by SMS
-Provide information from AdviserNet and other sources
-Explain the choices the client faces, and what these choices mean
-Offer practical help to clients by writing letters, making phone calls and helping fill in forms
-Perform calculations (for example, to assess entitlement to certain kinds of benefits)
-Refer clients to other agencies if they are better placed to help
-Keep records of all clients’ cases
-Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work.
By choosing to volunteer with South West Aberdeenshire Citizens Advice Bureau you’ll be giving something truly valuable back to the community. As a charity, our volunteers are essential to allow us to deliver the important work we do.
There are a broad range of volunteering roles available within South West Aberdeenshire Citizens Advice Bureau, so you can use your knowledge, skills and experience where it matters most. From adviser roles to behind-the-scenes support, we’ll let you choose where you think you’ll make the greatest impact
Volunteering is a fantastic way to stay active and involved in the local community. As a new member of our team, we know you’ll feel instantly at home. Let’s not forget the feel-good factor too! Giving people the information and advice they need to turn their lives around is definitely worth getting out of bed for. As well as making a big difference to people’s lives, you can also learn some valuable skills when volunteering with us. 42% of Citizens Advice Bureau volunteers go on to further education or employment. As a Citizens Advice Bureau adviser, you’ll be part of the wider Scottish Citizens Advice network and will have access to ongoing training and development. If you’d like to volunteer with South West Aberdeenshire Citizens Advice Bureau or want to find out more, we’d love to hear from you.

• About
• Location
• Notes

Dates

8 June - 7 December 2026

Support

Training details

No qualifications or experience required. At SWACAB our trainee advisers go through a bespoke adviser training programme and AdviserNet , our web-based information system, will give you a great start at the Bureau.
-good listener
-can work in a team
-can read and write English and do basic Arithmetic
--are open minded and don't judge people on their circumstances
-enjoy helping all kinds of people
-be prepared to commit around 8hrs per week

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more

This volunteering opportunity is also advertised across Aberdeenshire.

With a My Volunteer Account you can write private notes on opportunities you are interested in. Sign in or sign up for a My Volunteer Account.