Volunteer Trainee Adviser

• Citizens Advice Bureau - Denny and Dunipace

• VO100079

Denny & Dunipace Citizens Advice Bureau are seeking new volunteers to help us provide effective and efficient advice to members of the public, carry out admin duties and develop the bureau.

Volunteering activities include:
•Interviewing clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions
•Giving information - Use Advisernet and other reference materials to find the relevant information, communicate that information to clients
•Giving advice – explain the information to the client and the choices that the client has, so they can decide what to do
•Give practical help – Fill in forms on paper or online, do benefit checks using appropriate calculation tools, speak to or contact other agencies on behalf of the client, with the client’s consent.
•Complete clear case records
•Recognise the root cause of problems and participate in taking action
•Carry out admin duties.
•Carry out reception duties.

Denny and Dunipace CAB run a comprehensive training programme for Trainee Advisers which provides support and mentoring with an experienced Adviser. In return, your travel expenses will be reimbursed by the Bureau and there is access to external training once all initial training is completed. Many Advisers have gained useful experience and qualifications whilst volunteering for Denny and Dunipace CAB which have helped them gain employment.

If you would like more information or are interested in joining our team then please do reach out!

Experience required

Full training provided.
•Excellent communication skills (verbal and written)
•Open, approachable and enthusiastic
•Able to sift information and extract what is relevant
•Respectful of view and values which may be different from your own
•Able to work within a team
•Have basic IT Skills
•Willingness to undertake training for the role

Travel details

Our office is located at 24 Duke St, Denny FK6 6DD. There is parking close by and a bus stop outside the office.

Travel expenses

Travel expenses will be covered. Mileage rate is 45p per mile.

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